Home
Fitness Equipment Online.com
Sales Policy and Shipping Policy
On-Line
Ordering
Purchasing
fitness equipment couldn't be easier. Just browse around
our site. Your low no-haggle purchase price is clearly
indicated with the product description. When you find what
you are looking for, just add it to your Shopping Cart -
and yes, that's one big shopping cart! When you are ready
to buy, just "Checkout". Your Shipping and
Billing information is processed through our Secure
Server.
Upon acceptance of your
credit card, an order confirmation will be sent to the
e-mail address you have specified in your account
information. While others will tell you its out of stock,
we ship direct from the manufactures warehouse.
Once we've
shipped your order, you can track your shipment on-line
using your Invoice Number. We'll tell you when your order
was shipped and by what carrier. You will be contacted by
the carrier for a convenient delivery time.
Returns
Any item in new, unused and resalable condition can
be returned within 21 days of purchase for a refund (less
a 20% restocking fee and shipping charges). Items must be
returned in original packaging. Please include a return
authorization number on the outside of any returned
package. Authorizations must be obtained from the company
prior to sending your returned product. No returns are
allowed after 21 days after products are purchased.
Order Cancellations
All order cancellations
must be called in at 203-775-1926 or submitted by email: please
contact us..
Any cancellation made after
a product ships is subject to a
20% cancellation & restocking fee plus shipping and customer will be
responsible for shipping charges for all cancellations.
Refused Shipments
Refused shipments are subject to a
20%
restocking fee plus shipping charges.
Any cancellation made after
a product ships, or refusal of a product, is subject to a
20% cancellation & restocking fee plus shipping and customer will be
responsible for shipping charges for all returns.
Shipping
Please allow two to four weeks for delivery
Shipping
charges for continental US destinations are clearly
indicated on your order.
We generally
ship all approved orders within 3 business days, and
shipping takes between 1 - 4 weeks for delivery (in the
continental US) depending on the final destination. For
custom "Design your Own" orders, please allow
additional time for your unit to be assembled. If your
order will not be delivered within this time, you will be
notified shortly after we process your order. If delivery
time is important, please contact us for current shipment
status. We will not be able to provide any tracking
information until 3 weeks have past from order date. Most
items ship via freight company, which typically takes
longer than the smaller UPS shipping items. If it has not
been 3 weeks from your order date, please wait to contact
us for shipping information.
Delivery
The credit card holder must sign for the item when it is
delivered. ALL shipments will require the card holder's
signature. All items ordered, unless otherwise noted, will
be delivered at the customer's driveway. Delivery persons
will not carry goods beyond the end of the truck. It is
the customer's responsibility to take the goods off the
truck and into the home or office. Inside delivery and/or
setup can be requested for an additional charge.
Credit Card Fraud
Credit card fraud will be prosecuted to the fullest extent
of the law. We reserve the right to contact your bank and
request "authentication" of the card holder. All
suspected fraudulent transactions will be reported to the
issuing bank and local law enforcement. Any phone numbers,
addresses, e-mail, or contact information you provide will
be given to banks and law enforcement agencies if we
suspect fraud.
Customer
Service
At Home
Fitness Equipment Online, we want to make sure you're
happy, even after your purchase. Should you need any
assistance with your purchase, our trained customer
service staff will be pleased to assist you.
If you
have any questions regarding products, prices or ordering
information, please
contact us. |
